Refund policy

Thank you for shopping at Galloria. We are committed to providing high-quality wall art and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Refunds

To be eligible for a refund, you must notify us within 14 days of receiving your item(s).
The product must be in original condition, unused, and undamaged.
Custom-made or personalized products are non-refundable, unless they arrive damaged or defective.

2. Non-Refundable Items

The following items are non-refundable:

  • Gift cards

  • Promotional or discounted items

  • Custom or personalized products (unless defective)

3. Refund Process

To request a refund, please contact our customer support team at Info@galloriaeg.com within the specified time frame.
Kindly provide your order number and a clear explanation of the reason for the refund request.
Our team will guide you through the return process and provide you with the necessary instructions.
Once we receive and inspect the returned item, we will process your refund.

4. Refund Method

Refunds will be made using the original payment method used during the purchase.
Please note that it may take 5–10 business days for the refund to appear in your account, depending on your payment provider.

5. Return Shipping

If the return is due to our error (wrong item sent or defective product), Galloria will cover the return shipping costs.
If the return is due to a change of mind or any reason not related to product defects, the customer will be responsible for the return shipping costs.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at Info@galloriaeg.com.
Please provide clear photos of the damage or defect so we can assess the issue.
We will offer a replacement or a full refund based on your preference and product availability.

7. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.
If the order has not yet been shipped, we will cancel it and issue a full refund.
If the order has already been shipped, you will need to follow the return process described above.

8. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:
📧 Info@galloriaeg.com